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The SUNRISE VILLAGE HOTEL  prioritizes the values of the health and safety of their staff, and guests, and wishes to provide a thoroughly enjoyable stay. The hotel complies with all rules and regulations implemented in order to provide a healthy and safe environment as dictated by  the World Health Organization  protocol for COVID-19 and the Greek authorities.

Individual hygiene measures and Personal Protective Equipment

  • Provided PPE for the staff and sanitization stations in the entrances and exits of  the hotel and public areas.
  • Staff training for the safe and correct use of PPE .
  • Staff training for emergency plan and protocols in case of a possible COVID-19 infection.
  • Overseeing of all third parties (deliveries, customers, maintenance etc) entering the hotel, and compliance with all required social distancing, and use of PPE if required.
  • Continual   staff training on how to maintain personal hygiene, and preventive measures in all areas.
  • Required staff training to immediately inform management to enable the action plan in case of suspected COVID-19 symptoms and/or possible infection, so as to quarantine and follow appropriate procedures and protocols.
  • Whenever possible, it is advised to avoid use of the lift by staff and guests.
  • Frequent hand washing with soap and water.
  • Hand contact, and all close contact should be avoided between guests and staff and third parties. A safe distance of at least 1.5 meters is required in all work and non work areas.

Reception

  • Staff will comply with all required  health measures, protocols and regulations. A  maintained 1.5 meter social distancing with strictly no personal contact with the customers, and frequent hand washing, and disinfection.
  • Staff will be available to offer guests detailed COVID-19 information health protocols and assistance  concerning   public, and private hospitals, and local pharmacies.
  • Staff will be provided with appropriate PPE, Medical kits, including single use masks, hand sanitizer, and sanitized hand wipes, long sleeved robes, aprons and laser thermometers.
  • Hand sanitizer is available  in reception.
  • The receptions high touch surfaces are frequently disinfected and sanitized.
  • Dedicated check in area, with clearly indicated distance signage of 2 meters between each customer, and continued monitored social distancing  throughout the reception area, whilst maintaining  prompt service.
  • Prompt check in and check out to enable reduced capacity in the reception area.
  • Key cards will be disinfected and sanitized.
  • Check out is at 11am and check in from 3pm. Rooms will be thoroughly deep cleaned and sanitized with a disinfection machine (fogger).

Housekeeping

  • House keeping staff will wear the appropriate PPE
  • All rooms, public spaces and surfaces will be disinfected frequently.
  • Thorough deep cleaning, disinfection and airing of  rooms between change of guests.
  • Thorough room cleaning and disinfection  upon customer departure
  • Doors and windows will be remain open, as and when required to air rooms and public areas.
  • Hospital grade aerial surface disinfection machine (fogger) and disinfectant will be used throughout the hotel

Public spaces

  • Public spaces will be aired
  • Sanitisation stations will be provided throughout the hotel
  • Frequent cleaning and sanitisation of high contact surfaces and areas.
  • Signage for customers to remind, and maintain social distancing
  • Cleaning and disinfection of all surfaces.

Swimming pool

  • Frequent PH and chlorine measurement, and maintained required regulations
  • Required safe 2 meter distancing between each umbrella and sun beds
  • Sun beds will be disinfected between each and every use.
  • Guests are obliged to follow instructions for showering before using the pool. Frequent cleaning and disinfection of the shower and public toilets.